Shipping policy

Shipping Policy

Order Processing

All orders are processed within 24 hours (excluding weekends and public holidays). Orders placed after working hours or during weekends will be processed on the next business day.

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Shipping Locations

We currently ship within the United Kingdom only. We do not offer international shipping at this time.

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Shipping Options & Delivery Times

We offer the following shipping methods:

* Standard Shipping
* Express Shipping

Delivery times may vary depending on your location and the courier used. We reserve the right to choose the most suitable carrier for each order.

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Shipping Costs

* Shipping rates start from £3.95 for standard orders
* Free standard shipping is available on orders over £50

Shipping costs are calculated and displayed at checkout.

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Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.

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Delivery Delays

While we aim to deliver your order on time, delays can occasionally occur.
If your order is delayed by more than 7 days, you will be eligible for a full refund.

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Lost or Stolen Packages

If your order is lost or stolen, we will take full responsibility and ensure you are either refunded or receive a replacement.

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Incorrect Shipping Address

Please ensure all shipping details are entered correctly at checkout.

If an incorrect address is provided:

* We will attempt to correct the issue where possible
* If the order cannot be delivered due to incorrect information, the customer will be responsible for the full cost of the order